Afterpay

FAQS

What is Afterpay?

Afterpay is a buy now, pay later service that allows you to make purchases and pay for them in four equal, interest-free installments, typically due every two weeks.

How do I use Afterpay?

To use Afterpay, select it as your payment method at checkout. You'll need to create an account with Afterpay and link a debit or credit card to cover the payments.

Where can I use Afterpay?

Afterpay can only be applied to purchases made on the southerntide.com website and cannot be used for purchases in Southern Tide retail locations.

Can I use Afterpay if I have an international credit card?

Afterpay is only offered to our customers who have a U.S. billing address, U.S. shipping address, a major U.S. credit or debit card, and a U.S. mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. Please note all southerntide.com orders MUST ship to a U.S. shipping address.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule or make a payment before the due date if you choose to do so. Afterpay does not charge interest or upfront fees if you make your payments on time. However, late fees may apply if you miss a payment.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit our shipping page for more information by clicking here.

Is there a limit to how much I can spend on a single transaction?

Yes, transactions made on southerntide.com must be between $50-$2000 to use Afterpay.

What products are not eligible for Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return an item if I used Afterpay?

If you have changed your mind, you can return your Afterpay purchase by going through our free and easy return process and mailing back or returning to a Southern Tide signature store. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. Check out our full returns policy here. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What happens if I miss a payment?

If you miss a payment, Afterpay may charge a late fee. Additionally, your Afterpay account will be paused, preventing you from making new purchases until the outstanding amounts are paid.

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, Terms, and Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

TERMS & CONDITIONS

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

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