Free Returns | Southern Tide
Southern Tide Return Guidelines for Online Purchases
Making a Return
At Southern Tide, we want you to be completely satisfied with your order. If you want to return an item for any reason, we will refund you for any item that is in like-new condition and unworn.
We have created this return process to make your experience as easy as possible. Merchandise may be returned within 90 days from your order date if accompanied by the original packing slip or order number and the Merchandise Return Form (Download Return Form Here), which is included in your shipment. You will be credited the appropriate amount upon processing of the returned item(s) based on the original payment method.
It helps us process your return faster if you provide all packing materials when shipping products back to us. Please allow 10 to 12 business days for us to receive and process your return.
You may return your item(s) free of charge (except for Coolers) using the Southern Tide pre-paid shipping label that is enclosed with your order. If you are using our Fed Ex Return Label, be sure to retain the tracking number located on the return label. Shipment status cannot be determined without the tracking number. If you are returning a Cooler, and use our shipping label, we will deduct $13.00 from your refund to cover the return shipping costs.
If you do not use our return shipping label, simply ship your return to us at:
Southern Tide Returns C/O Oxford DC
752 S Victory Dr.
Lyons, GA 30436
This address can only be used to return items purchased at Southerntide.com. If you would like to return items purchased elsewhere, please return the items to that location. Returns that are received by Southern Tide that were not purchased from Southerntide.com cannot be processed and will be returned to you.
When paying for return postage yourself, we suggest you insure the package for your protection. Save the shipping receipt and tracking number for your records. Only merchandise received by our warehouse can be credited.
Returning Bed and Bath Products:
All bed and bath returns should be sent to:
Southern Tide Returns C/O West Point Home
1056 Commerce Avenue
Chipley, FL 32428
Returning a Gift within 90 Days of Original Ship Date
Gift recipients who return an item will receive an e-gift certificate. Be sure to include the recipient’s email address on the return form and original order number.
Need to Exchange an Item?
If you need to exchange an item, please place a new order on our website and send back your original order as a return. You will be refunded your original purchase if it arrives to us in like-new condition and unworn. Questions? Please call Customer Service at 1-855-890-8334.