Returns and Exchanges Policy

 

Southern Tide Return Guidelines for Online Purchases

At Southern Tide, we want you to be completely satisfied with your order. We’ve created this return process to make your experience as easy as possible.

Return Policy:

Unworn and unwashed merchandise may be returned within 30 days from your order date if accompanied by the original tags and packing slip you received, with the exception of items marked final sale. After going through the return process you will be credited the appropriate amount upon processing of the returned item(s) based on the original payment method or merchandise credit.
It helps us process your return faster if you provide all packing materials when shipping products back to us. Please allow us 10 to 12 business days to receive and process your return.

You may return your item(s) free of charge (except for Yeti coolers, Fragrance, and Final Sale products) by visiting our returns page and entering your order number and the email used for purchase, then following the instructions provided. Please retain the tracking number on the return label, as it is required to determine shipment status. If you are returning a Yeti cooler, we will deduct $13.00 from your refund to cover the return shipping costs. 

If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from Southerntide.com or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store?Explore our store locator. 

Holiday Season Return Policy: 

We have extended our return policy for the holiday season starting on October 15, 2024. All orders placed between October 15, 2024 and December 24, 2024 are eligible for an extended return period ending January 31, 2025. 

No Sail Shop, Last Catch Sale and Fragrance Returns: 

All items included in our Sail Shops and Last Catch Sale are final sale and no returns or exchanges are allowed.  All Fragrance sales are final sale and are not available for return or exchange.

Exchanges:

If you would like to exchange an item or are in need of a new size, please visit our returns and exchanges page. You can shop with your exchange credit to purchase a different item or new size.

Products you wish to exchange must be unwashed and unworn. Upon initiating an instant exchange, your desired item(s) will be processed immediately and shipped without waiting for the return of the initial item(s). Beginning on the day the exchange was initiated, item(s) you are exchanging must be in transit or received by our warehouse within 14 days.

To expedite this process, you are required to provide your credit card details. A temporary $1 hold will be placed on your credit card for verification purposes. Failure to return the initial item(s) within the specified 14-day period will result in your credit card being charged for the full amount of the new item(s). The instant exchange is facilitated through an exchange credit, which must be used immediately to increase the likelihood of the desired item(s) being in stock.

A confirmation email with details and tracking information for the new item(s) will be sent upon completion of the exchange. The $1 hold on your credit card is a standard security measure and will be released once the exchange process is successfully completed. If you have any questions or concerns, please contact our Customer Support team at (855) 980-8334.

Defective Merchandise:

If you received defective merchandise, please return the product back to us through our return portal. When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.

Returning Bed and Bath Products:

You must contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return any bed and bath products.

Returning In-Store Purchases Online:

You must contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return an item purchased at our own retail store online.

Returning a Gift within 30 Days of Original Ship Date:

Gift recipients who return an item within 30 days of the original purchase date will receive an e-gift certificate. Be sure to include the recipient’s email address on the return form and original order number. If you do not have this information, please call Customer Service on (855) 890-8334. 

Other Ways to Contact Us: 

If you have questions and would prefer to contact us by email, please send us a message at theskipjack@southerntide.com.

*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise.