General FAQ's

Where can I find my order number?

Your order number is located in your confirmation email or log in to your account and find it under 'Order History.'

Need further assistance? Reach out to our customer support—we're here to help!

Can I exchange an item for a different size or color?

Absolutely! We want you to love your purchase. Visit our exchange portal or contact us and we'll help you get the right fit or shade.

Returning In-Store Purchases

You must contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return an item purchased at our own retail store online.

If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from southerntide.com or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our store locator

Returning Bedding and Bath Products

You must contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return any bed and bath products.

Can I ship multiple returns back together?

Absolutely! You can combine returns from different orders. Simply include each item's packing slip, original tags, and return shipping label.

Need guidance? Contact our customer support for assistance!

Are there any exclusions?

No Sail Shop, Last Catch Sale and Fragrance Returns: All items included in our Sail Shops and Last Catch Sale are final sale and no returns or exchanges are allowed.  All Fragrance sales are final sale and are not available for return or exchange.

I received defective merchandise, what do I do?

If you received defective merchandise, please return the product back to us through our return portal. When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.

*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise.

Processing and Refunds

How long does it take to process a return?

Please allow us 10 to 12 business days to receive and process your return.

How long before I see my refund?

After your return is processed, refunds are issued to the original payment method. Please allow a few business days for the refund to reflect in your account.

How will I be refunded?

After your return is processed, refunds are issued to the original payment method. Please allow a few business days for the refund to reflect in your account.

Returns FAQ's

Are returns free?

Yes! Returns are free. We accept returns within 30 days from your order date.

How do I start a return?

You can start your return by visiting our Returns Portal and following the provided instructions.

How do I return a gift?

Gift recipients who return an item within 30 days of the original purchase date will receive an e-gift certificate. Be sure to include the recipient’s email address on the return form and original order number. If you do not have this information, please call Customer Service on(855) 890-8334.

What if my item is damaged or defective?

If you received defective merchandise, please return the product back to us through our return portal.

When returning the item,you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.

*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise.

Exchange FAQ's

Can I exchange an item for a different size or color?

Absolutely! We want you to love your purchase. Contact us, and we'll help you get the right fit or shade.

How do I request an exchange?

If you would like to exchange an item or are in need of a new size, please visit ourreturns and exchanges page. You can shop with your exchange credit to purchase a different item or new size.

What if the item I want in exchange is more expensive?

No worries! You'll just cover the price difference. Our returns portal makes this easy, but our team can also guide you through the payment process.

Is there a time limit for exchanges?

We get it; sometimes you need more time. We accept exchanges within 30 days of your order delivery. Once you start your exchange, item(s) you are exchanging must be in transit or received by our warehouse within 14 days.

Can I exchange an item I received as a gift?

Of course! Reach out to us with the gift details, and we'll assist you in finding the perfect exchange.

Can I exchange an item marked as 'Final Sale'?

Unfortunately, 'Final Sale' items can't be exchanged. Make sure to check product details before purchasing.

Other Ways to Contact Us

If you have questions and would prefer to contact us by email, please send us a message at theskipjack@southerntide.com.