Refund policy
At Southern Tide, we want you to be completely satisfied with your order. We’ve created this return process to make your experience as easy as possible.
Returns:
Unworn and unwashed merchandise may be returned within 30 days from your order date if accompanied by the original tags and packing slip you received, with the exception of items marked final sale. After going through the return process, you will be credited the appropriate amount upon processing of the returned item(s) based on the original payment method or merchandise credit.
It helps us process your return faster if you provide all packing materials when shipping products back to us. Please allow us 10 to 12 business days to receive and process your return.
You may return your item(s) free of charge (except for Yeti coolers, Fragrance, and Final Sale products) by visiting our returns page and entering your order number and the email used for purchase, then following the instructions provided. Please retain the tracking number on the return label, as it is required to determine shipment status. If you are returning a Yeti cooler, we will deduct $13.00 from your refund to cover the return shipping costs.
If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from Southerntide.com or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our store locator.
Holiday Season Return Policy:
We have extended our return policy for the holiday season starting on October 15, 2024. All orders placed between October 15, 2024 and December 24, 2024 are eligible for an extended return period ending January 31, 2025.
No Sail Shop, Last Catch Sale, and Fragrance Returns:
All items included in our Sail Shops and Last Catch Sale are final sale and no returns or exchanges are allowed. All Fragrance sales are final and are not available for return or exchange.
Exchanges:
If you would like to exchange an item or need a different size, please visit our returns and exchanges page. You can shop with your exchange credit to purchase a different item or new size.
Products for exchange must be unwashed and unworn. Upon initiating an instant exchange, your desired item(s) will be processed immediately and shipped without waiting for the return of the initial item(s). Item(s) being exchanged must be in transit or received by our warehouse within 14 days of initiating the exchange.
A temporary $1 hold will be placed on your credit card for verification purposes. Failure to return the initial item(s) within the specified period will result in your credit card being charged for the full amount of the new item(s). The instant exchange is facilitated through an exchange credit, which must be used immediately to increase the likelihood of the desired item(s) being in stock.
A confirmation email with details and tracking information will be sent upon completion of the exchange. The $1 hold will be released once the process is successfully completed. For assistance, please contact Customer Support at (855) 980-8334.
Defective Merchandise:
If you received defective merchandise, please return the product through our return portal. You will be required to upload a photo and describe the issue during the returns process.
Returning Bed and Bath Products:
Please contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return any bed and bath products.
Returning In-Store Purchases Online:
Please contact our customer service team at (855) 890-8334 or chat with a representative on southerntide.com to return an item purchased at our retail store online.
Returning a Gift within 30 Days of Original Ship Date:
If you received a gift and would like to return it, please follow our return process. Refunds will be issued as store credit.
Other Ways to Contact Us:
If you have questions and would prefer to contact us by email, please send us a message at theskipjack@southerntide.com.
*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise.